Terms & Conditions

Welcome to The Token of Love. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

General

By using this website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or guardian.
We reserve the right to update, modify, or change these terms at any time without prior notice.
Continued use of the website after changes are posted constitutes acceptance of those changes.

Products & Services

All products displayed on our website are subject to availability.
We make every effort to display product colors, designs, and details accurately; however, slight variations may occur due to screen settings, handmade finishing, or customization.
Personalized products are created based on the information and images provided by the customer.

Personalized Orders

Customers are responsible for providing accurate personalization details, including names, messages, dates, and uploaded images.
Once a personalized order is confirmed, it cannot be modified, cancelled, or refunded.
We are not responsible for errors submitted by the customer during customization.

Pricing & Payments

All prices listed on the website are in INR unless otherwise specified.
We reserve the right to modify product pricing without prior notice.
Orders are processed only after successful payment confirmation.
Accepted payment methods may include:
- Credit Cards
- Debit Cards
- Net Banking
- UPI
- Other payment methods available at checkout

Shipping & Delivery

Delivery timelines are estimates and may vary due to courier delays, weather conditions, festivals, or unforeseen circumstances.
Customers must provide accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect addresses or contact details.
Risk of loss and ownership of products passes to the customer upon delivery.

Returns & Refunds

Returns are accepted only for damaged, defective, or incorrect products reported within the specified time period.
Personalized and customized products are non-returnable and non-refundable unless damaged during transit or delivered incorrectly.
Refunds are processed according to our Refund Policy.

Intellectual Property

All content on this website, including images, logos, graphics, product designs, text, and branding, is the property of The Token of Love and may not be copied, reproduced, or used without permission.

User Conduct

By using our website, you agree not to:

Use the website for unlawful activities
Upload harmful, offensive, or copyrighted content without permission
Attempt to interfere with website functionality or security
Misuse or abuse promotional offers or discounts

Limitation of Liability

The Token of Love shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the value of the purchased product.

Third-Party Services

We may use third-party services such as payment gateways, shipping partners, and analytics tools. We are not responsible for the policies or practices of these third-party providers.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your information.

Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Jaipur, Rajasthan.