Return and Refund Policy
Return Policy
We aim to provide the best gifting experience. Returns are accepted only for damaged, defective, or incorrect products.
Return Eligibility
- Customers must report damaged or incorrect items within 3 business days of delivery.
- Products must be unused, in original condition, and returned with original packaging.
Non-Returnable Products
The following items are not eligible for returns:
- Personalized or customized products
- Personal care items
- Used or damaged products not caused during shipping
Return Charges
In case of cancellations after dispatch, the following charges may be deducted:
- Shipping charges
- Return-to-Origin (RTO) charges
- 5% restocking fee
How To Request A Return
To initiate a return request, contact our support team with your order number and issue details.
Refund Policy
Eligible refunds are processed after the returned item is received and verified.
Refund Timeline
- Refunds are usually processed within 5–7 business days after receiving the returned product.
Refund Method
- Refunds are credited back to the original payment method.
- Processing times may vary depending on your bank or payment provider.
Shipping Charges
- Shipping fees are non-refundable unless the return is due to our error, such as receiving a damaged or incorrect product.
Partial Refunds
Partial refunds may be issued for products returned in used, damaged, or incomplete condition.
Exchanges
If you receive a damaged, defective, or incorrect product, please contact our support team within 3 days of delivery.
Important Requirement
- Customers claiming damaged or missing items must provide a clear, unedited unboxing video as proof.